How does that Make Sense?
Someone ran into my car recently. The damage wasn’t horrible but the car is so new I wanted to get it fixed.
I got an estimate for about $700 to replace the bumper cover from a reliable repair shop. This would have taken a day. The insurance adjuster for the guy that ran into me insisted that it could be reconditioned.
The shop said they have to start with what the adjuster said, but that they knew this couldn’t be reconditioned.
Now the insurance company is paying roughly $28 a day to put me in a rental car for seven days because of the time for them to come out and look at my car for a second time and the delay associated with ordering the part. Instead of saving themselves money they cost themselves and extra $196.
It is easy to forget your ultimate goal. Here the adjuster was trying to save money for the company but the short sighted decision just ended up costing them in the not so long run.