Canceling is a Breeze with Marriott Residence Inn
I had a reservation with a local Marriott for some weekend guests. Plans changed and so I called to cancel the reservation. The clerk was cheerful and helpful. Within half a minute she had cancelled the reservation and given me a confirmation numbers. No up selling, no trying to talk me out of canceling or asking to help with alternate plans.
That is excellent service. Great job Marriott. I’ll remember this, thank you.
When you get a pleasant surprise.